Placing An Order:
Shipping is an estimate only. If your shipping cost is higher than the estimate you are provided with we will contact you for confirmation before processing your order.
Your order will normally be shipped the next business day after we recieve it, unless there are out of stock items, in which case we will notify you. If there is sufficient time, we will hold your order until it is filled. All unshipped items will be refunded.
Returns and Refunds:
We accept returns of defective merchandise. We must be notified within 1 day of receipt of goods. We will glady exchange defective products. If items are returned for any other reason, the customer must cover shipping charges. Special order items cannot be returned, these items are indicated by an asterix ( * ), or by email. Bulk merchandise cannot be returned.
All residents of Ontario must pay the 13% HST.
All residents of other Provinces or Territories of Canada must pay the applicable HST or GST.
All orders must be paid for prior to shipping. We accept Visa, Mastercard and PayPal. All online orders are processed securely and instantly directly on our site through PayPal. We accept AMEX over the phone or in-store only.
Our website is not set up to process international shipping. Please email or call our order desk to place your order.
Credit Card Security:
We use Secure Socket Layer (SSL) encryption to scramble credit card numbers and safeguard customer transactions. In addition, Party Connection also employs the following security measures: use of technologies and policies such as limited access to our servers, firewall technology, secure socket layer certificate authentication and strict limitations on administrative access to our systems.
We designed partyconnection.ca to accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology; for example, 3.0 versions or higher of Netscape Navigator and versions 3.02 or higher of Internet Explorer.